Cancellation Policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of the contract conclusion.

To exercise your right of withdrawal, you must inform us (Mountain Squad GmbH, Amtsfeldstrasse 7, 38855 Wernigerode, Phone: +49 152 07048156, Email: info@mountainsquad.com) by means of a clear statement (e.g., a letter sent by post or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Special Notes on the Right of Withdrawal for Digital Products

According to § 356 Abs. 5 BGB, your right of withdrawal expires prematurely if you have expressly agreed that we begin executing the contract before the withdrawal period expires, and you have confirmed that you will lose your right of withdrawal once execution has begun. This applies particularly to digital content that is not delivered on a physical medium (e.g., software downloads, activation codes, digital services).

Before purchasing digital products, you will receive a separate consent statement confirming that you lose your right of withdrawal once the digital content is provided.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse all payments we have received from you, including delivery costs (except for additional costs arising from choosing a different type of delivery than the cheapest standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received notification of your withdrawal.

For this reimbursement, we will use the same means of payment that you used for the original transaction, unless explicitly agreed otherwise with you; in no case will you be charged fees for this reimbursement.

Sample Withdrawal Form

If you wish to withdraw from the contract, please complete this form and send it back to us.

To:

Mountain Squad GmbH
Amtsfeldstrasse 7
38855 Wernigerode
Email: ino@mountainsquad.com

I/we hereby withdraw from the contract concluded by me/us regarding the provision of access to the following digital content (specify the content, order number, and price, if applicable):

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Ordered on (date):

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Received on (date):

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Name and address of the consumer:

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Date:

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Signature of customer (only for paper-based withdrawal):

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