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Right of withdrawal

  1. Home
  2. Right of withdrawal

Information on the right of withdrawal

Table of contents All sections at a glance
Right of withdrawal Special information on the right of withdrawal for digital products Consequences of withdrawal Model withdrawal form
01

Right of withdrawal

This English version is provided for convenience only. The German version is legally binding.

You have the right to withdraw from this contract within fourteen days without giving any reason.

In the case of a contract for digital content and digital services, the withdrawal period is fourteen days from the day of the conclusion of the contract.

If your contract additionally includes the delivery of goods (e.g. a physical trophy included in Package M), the withdrawal period with regard to this goods component is fourteen days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods. As the trophy is only made available after the successful completion of the booked Challenge, this period accordingly only begins upon actual receipt of the trophy.

To exercise your right of withdrawal, you must inform us (Mountain Squad GmbH, Amtsfeldstrasse 7, 38855 Wernigerode, telephone: +49 152 07048156, e-mail: info@mountainsquad.com) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

02

Special information on the right of withdrawal for digital products

Pursuant to § 356(5) BGB (German Civil Code), your right of withdrawal expires prematurely if you have expressly consented to our beginning performance of the contract before the withdrawal period expires and you have confirmed that you lose your right of withdrawal upon commencement of performance. This applies in particular to digital content that is not supplied on a tangible medium (e.g. software downloads, activation codes, digital services).

Before purchasing digital products, you will receive a separate declaration of consent in which you confirm that you lose your right of withdrawal upon the provision of the digital content.

03

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which the notice of your withdrawal from this contract was received by us.

We shall carry out such reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of such reimbursement.

If you requested that the services should begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided by the time you inform us of the exercise of the right of withdrawal in respect of this contract, compared with the full scope of the services provided for in the contract.

If we have made goods (e.g. a physical trophy) available to you under the contract, you shall send the goods back to us without undue delay and in any event not later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You are only liable for any diminished value of the goods if this diminished value results from handling of the goods other than what is necessary to establish their nature, characteristics and functioning.

04

Model withdrawal form

If you wish to withdraw from the contract, please complete this form and return it.

To

Mountain Squad GmbH
Amtsfeldstrasse 7
38855 Wernigerode
E-mail: info@mountainsquad.com

I/We hereby give notice that I/we withdraw from the contract concluded by me/us for the purchase of the following goods / the provision of the following digital content or services (description, order number if applicable, and price):

Ordered on (*) / received on (*):

(*) Delete as appropriate.

Your withdrawal is sent directly to our team — no data is stored beyond what is needed to process it.

1. Your details

2. Affected order / content

3. Your address

4. Optional

Signature of customer (only relevant if you choose to withdraw in paper form by post instead)

Last updated: September 2026

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